Most late parcels arrive within 5 business days of their expected delivery date. If the delivery is taking much longer than we expected, there are a few things worth checking before we begin an investigation.
To make an enquiry, please complete our missing item form. If your item is lost or damaged in transit, you may be entitled to compensation. Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community.
We pay respect to Elders past, present and emerging. To process the request, the USPS will use your tracking number and check all of the times your package was scanned in transit to pinpoint where it dropped off the radar. After you submit your request online, the USPS will begin searching for your lost mailpiece.
The USPS will continue looking for your Missing Mail Search Request through their system until the search expires, typically 3 months after the request was submitted. As you can imagine, that involves some serious detective work to get the job done. If you stay with Stamps.
You can cancel your services at any time. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. Skip to Main Content. English Use arrow key to access related widget. Go to USPS. Skip all category navigation links. Sign In. Search USPS. How do I cancel a search request? You have the ability to cancel a submitted search request by navigating to your Missing Mail Search History page.
No further matches will be attempted and no further email notifications will be sent. Go to USPS. Sign In. FAQs Home. How can we help? Search for a topic. Share via email. Missing Mail - The Basics If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Information Article Number. Customer Information. Missing Mail Definition What type of mail is eligible for search?
Submit a search request What do I need to file a Missing Mail search request? Check the status of missing mail search request What if my lost mail piece is recovered? Multiple items in Missing Mail search request Edit a submitted search request Cancel a search request Missing Mail Definition Missing Mail is mail that has not been delivered by the expected delivery date.
Submit a Missing Mail search request at MissingMail. File a claim for insured items meeting the appropriate timeframe. Back to top What type of mail is eligible for search? Submit a missing mail search request To request a search for your missing mailpiece, go to MissingMail.
Back to top What do I need to file a Missing Mail search request? You will need the following to complete a Missing Mail search request for a lost mailpiece: Mailer and Recipient addresses. Date of mailing. Tracking number s highly recommended, if available. Important information pertaining to the mailpiece type of container, size and color of container or packaging.
For example, 12 x 10 brown box cover in stickers.
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